Refund policy
Cancellation
We accept order cancellation before the product is processed, shipped or produced. If the order is canceled you will receive a full refund. We cannot cancel your order if the product has already been shipped.
Returns (if applicable)
We accept returns of products that have been shipped by us and if the item is defective due to an error on our part (e.g. wrong item).
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. To complete your return, we need a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you when your refund is approved or rejected. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within 15 days.
Late or missing refunds (if applicable)
If you have not yet received a refund, please check your bank account again first.
Then contact your credit card company, it may take some time for the refund to be officially posted. Then contact your bank. It often takes some processing time before a refund is posted. If you've done all of this and still haven't received your refund, please contact us
